Welcome to LITTLE TIKES Shop’s FAQ page! We’re here to make your playtime shopping experience as joyful and smooth as possible. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more.
🌟 Quick Tip: Can’t find what you’re looking for? Our play experts are always happy to help at [email protected]!
About Our Products
What types of products does LITTLE TIKES Shop offer?
We specialize in fun, imaginative play products for all ages! Our selection includes:
- Active play items (bounce houses, climbers, electric scooters)
- Family games (board games, card games, classic games)
- Creative play (dress-up sets, pretend play items)
- Brain-teasing fun (puzzles, brainteaser games)
- Outdoor essentials (hoverboards, kickballs, ball pits)
Are your products suitable for all age groups?
Absolutely! We offer products ranging from toddler-friendly items like ball pits and bubbles to family games perfect for all ages, and even sophisticated brainteasers for teens and adults. Each product page clearly indicates the recommended age range.
Do you offer educational products?
Yes! Many of our brainteaser games, puzzles, and strategy board games are designed to develop critical thinking, problem-solving, and creativity while being incredibly fun!
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and check out faster next time!
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll send you instructions to reset it. The link will expire in 24 hours for security.
Can I modify or cancel my order after placing it?
We process orders quickly to get your playtime started! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best if your order hasn’t entered processing.
Shipping & Delivery
What shipping options do you offer?
We have two great options:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx – perfect for time-sensitive gifts!
- Free Shipping: 15-25 business days via EMS for orders over $50 – great when you’re not in a rush!
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. If you’re unsure about your location, please contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your playroom!
🎯 Pro Tip: Combine multiple items in one order to reach the $50 free shipping threshold and maximize value!
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Are there any hidden fees?
Absolutely not! The price you see is what you pay, plus shipping if your order is under $50. No hidden charges – we believe in transparent, family-friendly pricing.
Do you offer gift cards?
Not currently, but we’re working on this feature! In the meantime, you can always purchase a product as a gift and have it shipped directly to the recipient.
Returns & Exchanges
What is your return policy?
We want every play experience to be perfect! You may return items within 15 days of receipt if:
- The item is in original, unused condition
- All packaging and accessories are included
- You have your order number
What if my item arrives damaged or defective?
Oh no! We’re so sorry to hear that. Please contact us immediately at [email protected] with photos of the damage and your order number. We’ll make it right with a replacement or refund.
Do you offer exchanges?
Currently, we process returns and then you can place a new order for the item you’d prefer. This helps get your correct item to you faster!
🌈 Remember: At LITTLE TIKES Shop, we don’t just deliver packages – we deliver possibilities for imagination, learning, and family bonding!
Still have questions? Our play experts are standing by to help at [email protected] or at our headquarters: 4391 Primrose Lane, Richland Center, US 53581.